Standard Cancellation Policy

Cancellations must be made at least 24 hours before 3:00 PM local time on the day prior to arrival to avoid charges. Cancellations made within 24 hours of arrival, or no-shows, will be charged the entire stay plus tax.

Special Event Dates

For certain high-demand or special event dates (to be designated by the hotel), cancellations must be made at least 7 days in advance. Cancellations made within 7 days of arrival for these dates are subject to the full reservation amount. - A list of special event dates will be published and updated by the hotel.

Check-In & Check-Out

Check-in time: 3:00 PM - Check-out time: 12 PM | Payment for re-occupying rooms must be submitted by 12:00 PM on your scheduled check-out date. To renew your reservation, please call the front desk. Early check-in or late check-out requests are subject to availability and may incur additional fees. Guests must check out by 11:00 AM. to avoid a late departure fee of up to one additional night’s room rate.

Guest Identification, Occupancy & Payment

Guests must present a valid government-issued photo ID that matches the reservation name. - The credit card used to guarantee the reservation must be presented at check-in and must match the guest’s ID. The persons listed as Guest and Guest #2 on the reservation shall be the only persons permitted to occupy the room.

Maximum occupancy: 2 adults per room.

Reservations require either:

• Prepayment through the booking channel (Expedia, Booking.com, etc.), or 

• A valid credit card placed on hold at check-in with full payment due upon arrival.

Age Requirement

Guests must be 21 years of age or older to check in. Valid photo ID is required.

Minors Policy

No minors may check in unaccompanied. Minors may only stay if: 

• Their names are included on the reservation, and 

• They are the children or legal dependents of the registered adult guest. - The hotel reserves the right to deny check-in if this policy is violated.

Damage & Security Deposit 

Guests are liable for the full market value of any damage to rooms, furnishings, or hotel property. A $50 damage deposit hold will be placed on the guest’s credit card at check-in. This hold will be released within 5–7 business days after check-out, provided no damage or policy violations have occurred.

Force Majeure

Guests may cancel without penalty if prevented from traveling due to a verified Act of God (natural disasters, government restrictions, etc.). Proof may be required.

Guest Code of Conduct

Guests must refrain from illegal activity, disruptive behavior, or conduct endangering staff or other guests. Cooking in rooms is not allowed. No heating or cooking appliances or barbecue grills (other than those provided by the hotel) are permitted. Rooms are non-smoking. A $200 charge will be applied if smoking occurs in a guest room. Only the registered number of guests are allowed in each room. Additional unregistered guests are prohibited. No firearms or weapons are permitted on the premises. No illegal substances are permitted on the premises. Alcoholic beverages may only be consumed inside guest rooms. Guests must avoid nuisances, loud music, or noise disturbing others. No personal items are to be left outside of rooms (laundry, furniture, tools, coolers, etc.).

Violation of these rules will result in immediate eviction from the property without refund.

Cameras & Safety

Safety cameras are in use throughout the property for the protection of guests and staff. The hotel is always recording in common areas. By entering the property, guests acknowledge they may be recorded.

Pool Policy

Pool hours are 8:00 AM – 11:00 PM daily. The pool is intended to be a fun and safe environment for all guests. - Excessive noise, rowdy behavior, or unsafe conduct may result in the temporary closure of the pool at management’s discretion. Guests use the pool at their own risk. The hotel assumes no responsibility for injuries or accidents.

Parking Policy

Parking is available to registered guests of the hotel. Guests must provide the make, model, and license plate number of their vehicle at check-in. The parking lot is for parking only. Loitering, gatherings, or non-vehicle use of the lot is prohibited. All vehicles must be operable and display valid license plates. Disabled vehicles and vehicle repairs/servicing (e.g., oil changes) are not permitted. Unauthorized vehicles may be towed at the owner’s expense.

Pet Policy

Dogs are welcome for a $50 per day, per dog fee. Maximum 1 dog per room is permitted. Service dogs are permitted at no charge with appropriate documentation. Dogs must be leashed at all times while on hotel property. Dogs may not be left unattended in guest rooms. If excessive barking or disturbance occurs, the guest may be required to leave the property without refund. Any dog that poses a threat or endangers guests or staff will be removed from the property immediately. Pets are not allowed for extended stays (3 days or longer).

Housekeeping & Room Maintenance

Housekeeping services rooms daily, including fresh linens and towels. Towels will also be replaced and trash picked up twice weekly. Guests must keep personal effects neat to allow effective cleaning. Failure to do so may result in termination of the agreement. Food must be stored in sealed gallon bags or in the refrigerator. To change bed linens, all personal items must be removed from the bed. Housekeepers may not touch the bed otherwise. Guests are provided one key per registered guest. Assistance with locks is available at the front desk.

Facility Use, Liability & Access Rights

Guests must communicate their presence and room number to any person they wish to receive calls or visits from. Guests assume all liability for injuries or losses from use of hotel facilities, including negligence by guest or their visitors. The hotel assumes no responsibility for personal injury while using the gym, fitness center, pool, or other facilities. Use is at the guest’s own risk. Guests indemnify the hotel against all liability, including attorney fees, arising from guest conduct. The hotel may enter rooms for housekeeping, maintenance, or compliance checks. The hotel may relocate guests to comparable rooms at its discretion. - All room furniture must remain inside the room.

Refund Policy

Refunds will be issued only in accordance with the cancellation policies stated above. All payments of room rates are non-refundable. Early departures, evictions due to policy violations, or no-shows are not eligible for refunds. If a prepayment was made through an online travel agency (Expedia, Booking.com, etc.), refunds must be requested directly through that booking channel and are subject to their policies.

Additional Legal Terms

The hotel may terminate occupancy immediately if guests violate any terms of this agreement. Refusal to vacate may result in trespass actions. The hotel holds a lien and security interest in all guest property brought onto the premises, securing payment of obligations. Abandoned property may be retained, disposed of, or stored at the guest’s expense. Guests shall remove all personal property at termination of stay. Damage caused by removal is the guest’s responsibility. - Guests release and discharge the hotel from claims arising