GUEST POLICIES

To ensure a comfortable and enjoyable stay for all guests, Hotel Francis maintains a set of house rules and policies that apply to every reservation. By booking or staying at the property, guests agree to abide by these guidelines, which are designed to protect the safety, comfort, and experience of everyone on the grounds. We kindly ask that all visitors review the following policies prior to arrival so that your stay with us is as smooth and relaxing as possible.

RESERVATIONS & BOOKING TERMS

Reservations at Hotel Francis must be secured either through prepayment or by providing a valid credit card guarantee. By making a reservation, guests agree to the policies and terms outlined on this page.

Reservations made directly with Hotel Francis may be modified or cancelled according to the hotel’s published cancellation policy. Reservations made through third-party booking platforms, including but not limited to Expedia, Booking.com, or similar services, are subject to the policies and procedures of the booking provider. Any modifications, cancellations, or refund requests for third-party reservations must be completed through the original booking platform.

Hotel Francis reserves the right to verify payment methods and may pre-authorize or validate credit cards prior to arrival. Reservations secured with invalid, declined, or fraudulent payment methods may be cancelled at the hotel’s discretion.

While every effort is made to ensure accurate pricing and availability, Hotel Francis reserves the right to cancel or adjust reservations made under obvious pricing errors, technical malfunctions, or incorrect rate displays. In such cases, the hotel will make reasonable efforts to notify the guest and offer the opportunity to rebook at the correct rate if available.

Reservations are not guaranteed until confirmation is issued by the hotel or the applicable booking platform.

CANCELLATION &
NO-SHOW POLICY

Reservations must be cancelled at least 24 hours prior to 3:00 PM local time on the day before arrival to avoid cancellation charges.

Cancellations made within this 24-hour window, as well as no-shows, will be charged for the entire reserved stay plus applicable taxes.

For multi-night reservations, individual nights may be cancelled provided the hotel receives notice at least 24 hours prior to 3:00 PM on the day before the night being cancelled. For example, if a guest wishes to cancel the final night of a Thursday–Sunday reservation, notice must be received by 3:00 PM on Friday to avoid charges for the Saturday night stay.

Certain high-demand or special event dates, as designated by Hotel Francis, require cancellation at least 7 days prior to arrival. Reservations cancelled within 7 days of arrival for these dates are subject to the full reservation amount. A list of special event dates will be published and updated by the hotel.

Guests who depart earlier than their scheduled checkout date may still be responsible for the remaining nights of the reservation if cancellation notice requirements are not met.

Guests may cancel without penalty if travel is prevented due to a verified force majeure event, such as natural disasters or government travel restrictions. Supporting documentation may be required.

Refunds will be issued only in accordance with the cancellation policies stated above. Reservations made through third-party booking platforms are subject to the refund and cancellation policies of that provider.

GUEST
IDENTIFICATION,
AGE, & OCCUPANCY

All guests checking in at Hotel Francis must present a valid government-issued photo identification that matches the name on the reservation. The credit card used to guarantee the reservation must also be presented at check-in and must correspond with the guest’s identification unless alternative arrangements have been approved in advance by hotel management.

The persons listed as Guest and Guest #2 on the reservation shall be the only individuals permitted to occupy the guest room. The maximum occupancy for all rooms at Hotel Francis is two adults per room, unless otherwise approved by the hotel.

Guests must be 21 years of age or older to check in and assume responsibility for the reservation. Valid photo identification is required to verify age.

Minors may not check in unaccompanied. Minors are permitted to stay only if their names are included on the reservation and they are the children or legal dependents of the registered adult guest.

Hotel Francis reserves the right to deny check-in, refuse service, or cancel a reservation if a guest fails to provide proper identification, does not meet the age requirement, exceeds occupancy limits, or otherwise violates the policies outlined in these Terms of Stay.

PAYMENT, DEPOSITS, AND CHARGES

Reservations at Hotel Francis must be secured either through prepayment through the booking platform or by providing a valid credit card guarantee at the time of booking.

For reservations made directly with the hotel, full payment for the stay is due at check-in, unless the reservation has been prepaid in advance. Reservations made through third-party booking platforms (such as Expedia or Booking.com) may require prepayment through the booking provider, and those payments are subject to the policies of that provider.

At check-in, the hotel will place a $50 damage deposit hold on the guest’s credit card to cover potential damages or policy violations. This authorization will typically be released within 5–7 business days after check-out, provided no damage or violations have occurred. The timing of the release is determined by the guest’s financial institution and is not controlled by the hotel.

Hotel Francis reserves the right to authorize or validate credit cards prior to arrival or during the guest’s stay to ensure that sufficient funds are available to cover room charges, applicable taxes, deposits, and any incidental expenses.

Reservations secured with invalid, declined, or fraudulent payment methods may be cancelled at the discretion of the hotel. Guests are responsible for ensuring that their payment method remains valid and able to cover all charges associated with the reservation.

Guests are responsible for any additional charges incurred during their stay, including but not limited to pet fees, smoking penalties, damage charges, or other policy-related fees as outlined in these Guest Policies.

GUEST CODE OF CONNDUCT

Hotel Francis is committed to providing a safe, comfortable, and respectful environment for all guests and staff. All guests are expected to conduct themselves in a manner that does not disturb others or disrupt normal hotel operations.

  • Guests must refrain from illegal activity, disorderly conduct, harassment, excessive intoxication, or any behavior that endangers hotel staff, other guests, or hotel property. Activities that create excessive noise, disturbances, or nuisances—including loud music, shouting, or disruptive gatherings—are strictly prohibited.

  • Only the registered number of guests listed on the reservation are permitted to occupy the guest room. Unregistered visitors or gatherings in guest rooms are not permitted without approval from hotel management.

  • Guest rooms are non-smoking. Smoking or vaping inside guest rooms will result in a $200 cleaning fee and may result in immediate eviction from the property.

  • Cooking inside guest rooms is not permitted. Heating appliances, cooking equipment, hot plates, grills, or similar devices are prohibited unless provided by the hotel.

  • Firearms, weapons, illegal substances, and hazardous materials are strictly prohibited on hotel property. Guests found to be in possession of such items may be removed from the property and law enforcement may be notified if necessary.

  • Alcoholic beverages must be consumed responsibly and only within designated areas of the property, including guest rooms. Disorderly intoxication or behavior that disturbs other guests will not be tolerated.

  • Personal belongings may not be stored outside of guest rooms. Items such as coolers, furniture, tools, laundry, or other personal property must remain inside the guest room and may not obstruct walkways, balconies, or common areas.

Hotel Francis reserves the right to refuse service, deny entry, or immediately terminate a guest’s stay without refund if a guest violates these policies or engages in behavior that threatens the safety, comfort, or security of others on the property. Guests who refuse to comply with hotel policies may be required to leave the premises and may be subject to trespass enforcement.

PROPERTY DAMAGE
& SECURITY DEPOSIT

Guests are responsible for maintaining guest rooms and hotel property in good condition during their stay. Any damage to rooms, furnishings, fixtures, equipment, or other hotel property beyond normal wear and tear will be the financial responsibility of the registered guest.

At check-in, Hotel Francis will place a $50 damage deposit hold on the guest’s credit card to cover potential damages or policy violations. This authorization is typically released within 5–7 business days after check-out, provided that no damage, excessive cleaning, or policy violations have occurred. The timing of the release is determined by the guest’s financial institution and is not controlled by the hotel.

If damages, excessive cleaning, or policy violations occur, the hotel reserves the right to apply charges to the guest’s payment method for the cost of repairs, replacement, or remediation. Charges may exceed the amount of the damage deposit if the extent of damage or loss requires additional repair or replacement costs.

Examples of chargeable damages may include, but are not limited to:

  • damage to furniture, fixtures, or appliances

  • broken or missing hotel property

  • excessive cleaning required due to smoking, pets, or unsanitary conditions

  • stains, burns, or damage to linens, bedding, or flooring

Guests who intentionally damage hotel property or refuse to accept responsibility for damages may be required to vacate the premises immediately without refund, and the hotel reserves the right to pursue additional remedies permitted by law.

SECURITY CAMERAS
& SAFETY

For the safety and security of guests, staff, and property, security cameras are in operation throughout the exterior and common areas of Hotel Francis.

Cameras may record activity in public and shared spaces including, but not limited to, parking areas, walkways, entrances, hallways, and other common areas of the property. Cameras are not installed inside guest rooms or private areas.

By entering the property, guests and visitors acknowledge that video recording may occur in these areas for security, safety, and operational purposes.

Security footage may be reviewed by hotel management and may be provided to law enforcement when necessary to investigate incidents, protect guests or staff, or enforce hotel policies.

POOL POLICY

The swimming pool at Hotel Francis is available for the enjoyment of registered guests. Pool hours are 8:00 AM to 11:00 PM daily.

For the safety and comfort of all guests, the pool area must be used in a respectful and responsible manner. Excessive noise, disruptive behavior, unsafe conduct, or intoxicated activity in the pool area is not permitted. Hotel management reserves the right to temporarily close the pool or restrict access if safety concerns arise.

No lifeguard is on duty. Guests use the pool and surrounding areas at their own risk. Parents and guardians are responsible for supervising minors at all times while in the pool area.

For safety reasons, glass containers are not permitted in the pool area. Food, beverages, and personal items must be handled responsibly to avoid hazards for other guests.

Hotel Francis assumes no responsibility for injuries, accidents, or loss of personal property occurring in or around the pool area. Guests who fail to follow pool rules or who create unsafe conditions may be required to leave the pool area or the property.

PARKING POLICY

Parking at Hotel Francis is available exclusively for registered hotel guests during their stay. Guests must provide the make, model, color, and license plate number of their vehicle at check-in.

The parking lot is intended for vehicle parking only. Loitering, gatherings, or non-vehicle use of the parking areas is not permitted.

All vehicles parked on hotel property must be operable and display valid license plates and registration. Vehicle repairs, maintenance, or servicing—including but not limited to oil changes, mechanical work, or similar activities—are not permitted on hotel property.

Vehicles that are unauthorized, abandoned, inoperable, improperly parked, or otherwise in violation of hotel policies may be towed at the owner’s expense without prior notice.

Hotel Francis assumes no responsibility or liability for theft, loss, or damage to vehicles or personal property left inside vehicles while parked on hotel premises. Guests park at their own risk.

PET POLICY

Hotel Francis welcomes well-behaved dogs for a $50 per day, per dog fee, with a maximum of one dog per guest room.

Dogs must remain leashed or under direct control at all times while on hotel property, including outdoor areas and common spaces. Dogs may not be left unattended in guest rooms. If excessive barking, disturbances, or complaints occur, hotel management may require the guest to remove the dog from the property.

Any dog that poses a threat to the safety of guests, staff, or other animals may be removed from the property immediately at the discretion of hotel management.

Pets are not permitted for extended stays of three (3) days or longer, unless approved in advance by hotel management.

Guests are responsible for any damage, excessive cleaning, or disturbances caused by their pet, including but not limited to damage to furniture, flooring, bedding, landscaping, or other hotel property. Associated repair or cleaning charges may be applied to the guest’s payment method.

Service animals are permitted at no charge in accordance with applicable law. Guests may be asked whether the animal is required because of a disability and what work or task the animal has been trained to perform. Emotional support animals, comfort animals, or therapy animals that do not meet the legal definition of a trained service animal may be subject to the hotel’s standard pet policies and fees.

HOUSEKEEPING & ROOM MAINTENANCE

Hotel Francis provides regular housekeeping services to maintain the cleanliness and comfort of guest rooms during each stay. Housekeeping typically services guest rooms daily, including refreshing linens and towels. Trash removal and towel replacement may occur periodically throughout the week as needed.

Guests are expected to maintain their rooms in a reasonably orderly condition to allow housekeeping staff to perform cleaning services safely and effectively. Excessive clutter, unsanitary conditions, or obstructed access may prevent housekeeping from servicing the room.

Food must be stored in sealed containers or inside the room’s refrigerator to help maintain cleanliness and prevent pests. Personal belongings must be removed from bedding if guests wish for bed linens to be changed.

Housekeeping staff may not handle or move personal belongings. If personal items prevent access to certain areas of the room, those areas may not be cleaned.

Guests are provided one room key per registered guest. Assistance with lost keys, lock issues, or room access is available through the front desk.

Hotel Francis reserves the right to enter guest rooms for housekeeping, maintenance, safety checks, or compliance with hotel policies. If housekeeping access is repeatedly declined for an extended period, or if hotel staff have reason to believe that the condition of the room may present a safety, maintenance, or health concern, hotel management may conduct a welfare or maintenance check.

FACILITY USE, LIABILITY, &
ACCESS RIGHTS

Hotel Francis provides various facilities and common areas for the enjoyment and convenience of registered guests. Guests agree to use all hotel facilities, amenities, and grounds in a safe and responsible manner.

Guests must notify the front desk of any expected visitors and ensure that visitors comply with all hotel policies while on the property. Registered guests are responsible for the conduct of their visitors at all times.

Guests assume responsibility for any injuries, damages, or losses arising from their use of hotel facilities, including but not limited to the pool, fitness areas, outdoor spaces, and other amenities. Use of all hotel facilities is at the guest’s own risk.

Hotel Francis is not responsible for loss, theft, or damage to personal property brought onto the premises by guests or their visitors.

Hotel management reserves the right to enter guest rooms for housekeeping, maintenance, safety inspections, or policy compliance, and may relocate guests to comparable accommodations if operational circumstances require it, including but not limited to maintenance issues, safety concerns, or unforeseen circumstances affecting a particular room.

All furniture, fixtures, and equipment provided in guest rooms must remain inside the room and may not be moved to outdoor areas, balconies, or other parts of the property.

LOST, STOLEN, & ABANDONED PROPERTY

Hotel Francis is not responsible for loss, theft, or damage to personal property belonging to guests or their visitors while on hotel premises, including items left in guest rooms, vehicles, or common areas.

Guests are responsible for removing all personal belongings from their room at the time of check-out. Items left behind after departure will be considered lost property.

Lost items that are recovered by hotel staff may be held for a limited period at the discretion of the hotel. Guests requesting the return of lost items may be responsible for shipping and handling costs associated with returning the property.

Property that remains unclaimed for an extended period may be disposed of, donated, or otherwise handled at the hotel’s discretion.

Any personal property left in a room after the termination of a stay or eviction from the property may be considered abandoned property, and the hotel may store, remove, or dispose of such items in accordance with applicable law.

REFUND POLICY

Refunds are issued only in accordance with the cancellation and booking policies outlined in these Guest Policies.

Reservations cancelled within the required cancellation window may be eligible for a refund depending on the payment method and booking channel used. Cancellations made outside the allowed cancellation period, as well as no-shows, are not eligible for refunds.

Guests who choose to depart earlier than their scheduled checkout date may still be responsible for the remaining nights of their reservation if proper cancellation notice was not provided in accordance with the hotel’s cancellation policy.

Guests who are evicted from the property due to violations of hotel policies, disruptive behavior, illegal activity, or safety concerns will not be eligible for refunds for any unused portion of their stay.

If a reservation was prepaid through a third-party booking platform such as Expedia, Booking.com, or similar services, any refund requests must be submitted through the original booking provider and are subject to the policies and procedures of that platform.

Hotel Francis reserves the right to deny refund requests that fall outside of the stated cancellation policies, except where required by applicable law.

ADDITIONAL LEGAL TERMS & GOVERNING LAW

Hotel Francis reserves the right to terminate a guest’s stay immediately if the guest violates any of the policies outlined in these Guest Policies or engages in behavior that threatens the safety, security, or comfort of other guests, staff, or hotel property. Guests who are required to leave the property and refuse to vacate may be subject to trespass enforcement or other remedies available under applicable law.

The hotel maintains a lien and security interest in property brought onto the premises by guests, as permitted by applicable law, to secure payment of room charges, fees, damages, and other obligations owed to the hotel.

Guests are responsible for removing all personal property from their room and from hotel premises at the end of their stay. Property left behind after termination of occupancy may be treated as abandoned property and handled in accordance with the hotel’s lost property policies and applicable law.

Guests agree to release and hold harmless Hotel Francis, its ownership, employees, and agents from claims related to loss, theft, or damage to personal property, except where liability is imposed by law.

These Guest Policies and any disputes arising from a guest’s stay at Hotel Francis shall be governed by the laws of the State of Louisiana, and any legal proceedings arising from such disputes shall be brought in the appropriate courts located within the State of Louisiana.